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Meta / WhatsApp Compliance

Data deletion instructions

Use this page if you want Heritage Apertures to delete or anonymise your customer data.

How to request deletion

  1. Use the privacy email reveal with the subject line "Data deletion request".
  2. Include the phone number and/or email address used to contact Heritage Apertures.
  3. If the request relates to WhatsApp or Meta, include the relevant phone number and any app-scoped user identifier if available.
  4. We will verify identity before deleting or anonymising customer data.
  5. We aim to confirm the outcome of a valid request within 30 days.

What we delete

  • enquiry records and preliminary guide-price notes
  • AI and human conversation history
  • uploaded photos, sketches, and supporting files
  • visitor and session identifiers linked to the requester
  • related AI usage records and routine webhook/message processing records where they are no longer needed

What we may retain

  • payment, invoice, and accounting records required by law
  • signed agreements and formal commercial records that must be retained for tax, warranty, fraud-prevention, or legal defence reasons
  • limited operational audit or security logs needed to document lawful processing or defend legal claims

We verify identity before deleting data and aim to respond to valid requests within 30 days.